CCO BtoC- (Sales - Mkg - Communication - Customer care - ) - permanent expat job
partage
30/04/2017
Permanent expat contract
Non défini
The CCO will be responsible for all facets of the business operations and must possess deep operational knowledge with broad strategic insight. They must be able to adapt constantly to a fast-changing corporate and external environment. They must possess a mastery of change, an ability to help translate strategic vision into action; and they must ultimately be able to help the business to innovate and to grow.
• Assume operational program management and oversight responsibility for monitoring, driving, problem solving, resourcing and reporting on day to day progress for all key Operational change projects - in particular Technical roll-out, Regional Fightback and Sales and Distribution activities.
• Tracks and reports on Board and SMT actions to ensure daily execution excellence and on-time implementation of critical activities across business units.
• Participates in the development and preparation of short-term and long-range strategic plans and budgets based upon broad organization goals and objectives.
• Directs the development and installation of internal procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the enterprise.
• Discovers and supports innovation, technological improvement and growth opportunities for the business and gains approval for their implementation
• Supports strategy development and communication across the organization to ensure that all individual objectives are aligned with the strategy
Compétences
02- Vente & Distribution / Sales & Distribution03- Service client / Customer Care04- Communication2- Marchés émergents / Emerging countries01- MNO...2- BtoC01- Marketing4- Afrique subsaharienne / Sub-Saharan Africa5- Moyen Orient / Middle East6- Asie / Asia3- Director - CxO - Management équipe 100 à 500 personnes / Between 100 and 500 people team management01- Anglais / English02- Français / French
An operator in the Central America and Caribbean islands area is looking for his CCO, reporting to CEO
Possibility to become the CEO within 12 months
He will managing a team of around 500 employees and a customer base close to 5 millions customers
The expert must have a very strong experience
- in telecom
- in development countries
- operations in difficult environnement (No war but poor country and some security issues like in South Africa or Nigeria)
- Sales - Marketing - Communication - Customer Care
- BtoC
He must speak FRENCH and ENGLISH
Desired qualification and experience
• Advanced degree in Business or related discipline
• Minimum of 10 years of working experience with at least three years at senior level
• Excellent communication, negotiation and influencing skills including the ability to articulate progress, issues and recommendations in a concise manner
• Superb attention to detail, strong analytical skills and the ability to deliver results to tight deadlines in a fast paced and dynamic environment
• Superior leadership skills and the ability to organize and motivate cross-functional teams
• Ability to work in a team environment and on own initiative with the desire to learn new skills
• Strong customer focus
• Skilled user of Microsoft Excel, Word and PowerPoint